Receiving an order
On weekdays, orders are accepted from 9:00 to 18:00. You can also leave requests at any time convenient for you. Orders received outside working hours (including weekends and holidays) are processed on the next working day before 11:00. After submitting the request, the manager will contact you and clarify all the details of the order.

Delivery
All orders placed on the website of the online store before 12:00 are sent on the day of the order. Orders are delivered within 1-3 days depending on the region to which the goods are sent. Documents confirming the fact of purchase of the goods are sent together with the goods. The delivery service is paid by the client.

Delivery lines
Delivery of goods is carried out using the postal company "Nova Poshta":
- delivery to the branches of the carrier "Nova Poshta". The current list of parcel delivery centers and work schedule, conditions and schedule of courier delivery are presented on the official website of the carrier.
- address delivery in Ukraine - according to the current rates of the carrier, agreed individually.
In case of non-receipt and non-payment of the order within 4 days after delivery to the branch of "Nova Poshta", the goods are returned to the sender, and the order is canceled.

Quality and completeness check
All products are checked for functionality immediately before shipping. You can be sure of the high quality, reliability and durability of the purchased products. Upon receipt of the goods, check their completeness and appearance. Claims regarding the correctness of the order and the appearance of the goods are accepted only in the presence of the carrier's courier. If the purchased goods were damaged during shipment or its appearance raises doubts, you have the right to refuse payment and request re-shipment. Please inform the Customer Support Center operators about this in any way convenient for you.

Payment information
You can pay for your order either in cash upon receipt of the goods from the courier or by bank transfer based on an invoice. Cash payment in the "cash on delivery" format can be made upon receipt of the goods from the courier.

Cashless payment
Cashless payment is available for legal entities. To confirm the order, the buyer is sent an invoice for payment by e-mail. To issue an invoice for legal entities, you must provide a scanned copy of the registration documents (EDRPOU code and VAT payer certificate), which must be sent by e-mail to office@vargo.ua +38 (098) 058 70 00)

At VARGO, we always strive to provide high quality products and customer service. However, if the product you purchased does not meet your expectations or is faulty, we are ready to provide you with support in accordance with the current legislation of Ukraine.

Product Warranty
We provide a warranty for all our products in accordance with the manufacturer's terms. The warranty period may vary depending on the type of product and is specified in the warranty card or in the documentation accompanying the product.
The warranty covers the following cases:
• Manufacturing defects.
• Breakdowns resulting from manufacturing defects.
The warranty does not apply to products that have failed due to:
• Improper use.
• Mechanical damage.
• Violation of operating, storage or transportation conditions.
Return Policy
According to the Law of Ukraine "On Protection of Consumer Rights", you have the right to return or exchange the goods within 14 days from the date of purchase, provided that the goods have not been used, have retained their presentation, consumer properties, seals, labels, as well as all available documents confirming the purchase. To arrange a return or exchange of goods, you must:
• Contact our support service by phone or email.
• Provide the goods complete with all documents and packaging.
• Wait for the goods to be checked for compliance with the return conditions.
Refund
Refunds will be made within 7 working days after receipt and inspection of the goods. The money will be returned in the same way as the payment was made. If the payment was made in cash, the refund will be made by bank transfer to the account you specified.

Product exchange procedure
If you want to exchange the product for another, please contact our support service and we will help you find a replacement. Exchange is possible if the product you want to receive is in stock. In case of a price difference, an additional payment or a partial refund is made.

Contact information
If you have any questions about warranty conditions or the procedure for returning goods, please contact our support service:
• Phone: +38 (098) 058-70-00
• Email: office@vargo.ua

We are always ready to help you and make your shopping experience from VARGO as comfortable as possible.